سياسة الاستبدال والإسترجاع

Return / Exchange Policy--• In case of cash on delivery, there is no refund, only exchange for the same amount within 3 days, and the customer bears the costs of returning the item and reshipping again, and the gold pieces must be in their new condition. Payment through the website and installment programs. You can exchange the product within only three days. You can return the piece after one day of purchase only, and the customer bears the cost of re-shipping. Returns or exchanges are not allowed for custom orders or after modifications. Bullion cannot be exchanged or refunded at all. Any product purchased via installment system is non-refundable and non-exchangeable. Conditions for exchange or return: exchange for the same value, re-shipping fee of 60 SAR, return by the same payment method, unused items, items not exposed to damage, bringing the invoice, the product must be from the same store, keeping the tag (the small paper attached to the product). Maintenance system and conditions: maintenance is free for manufacturing defects only, free size changes upon purchase. Maintenance does not include adding gold or gemstones, and the customer bears the cost of adding any piece. Maintenance period is one week. Delivery system: in case of choosing electronic payment gateways, the product will be delivered upon confirmation of receipt of the amount by the institution. Delivery time is 3 to 5 days. The customer will be contacted upon order confirmation. There are several conditions if the customer chooses cash on delivery: the product will not be delivered if the amount is incomplete. The product is delivered to the customer upon receipt of the full amount. For any notes, please contact us via social media platforms below the page.